IT Support Specialist
- Job Number
- SESLB00051
- Job Type
- Non-Teaching
- School / Entity Name
- SABIS® Educational Services s.a.l.
- Department
- Information Technology
About SABIS®
SABIS® is a global education network that has an active presence in 21 countries on five continents and educates students in both the private and public sectors. SABIS® schools implement the proven, proprietary SABIS® Educational System, which has been developed and refined for over 135 years.
All students in the SABIS® Network benefit from a long tradition of excellence in education, a reputation that is rooted in a well-developed philosophy that seeks to provide students with a top-quality education that prepares them to meet the challenges of a changing world.
For more information about the SABIS® Network, visit: www.sabis.net.
Job Purpose
Receiving, prioritizing, documenting, and actively resolving requests from clients in a timely manner, ensuring full compliance with company’s rules and regulations.
Key Responsibilities:
- Providing timely and professional troubleshooting for all SABIS® software-related challenges to maintain continuous client operations
- Ensuring system efficiency and technology updates by deploying new software and modifications across the company's network
- Maintaining up-to-date knowledge about the latest SABIS® software releases and technological advancements, providing ongoing support to users when and as needed
- Understanding and following the established support process for problem resolution, escalation, logging, and reporting
- Receiving, validating, and resolving product defects and modification requests received from clients, ensuring resolutions align with the team's image
- Developing various tools and technical processes to proactively avoid, identify, and resolve potential issues and difficulties when and as needed
- Maintaining and utilizing a comprehensive support database to identify and address irregularities in company operations and software applications
- Conducting thorough analyses of issue origins to guarantee high customer satisfaction levels
- Contributing to the management support by supplying metrics and analyses that accurately represent the support process's effectiveness
- Providing guidance to junior support staff on addressing unresolved issues
- Maintaining and ensuring proper documentation of software development processes and tracking of all encountered challenges during process implementations
- Performing other related tasks as they arise and as delegated by the Management
Ideal Requirements:
- Bachelor’s Degree in Computer Science, Business Computing, Computer Engineering, or their equivalent
- English and Arabic Proficient
- A minimum of 3 to 5 years of experience in a relevant field
- Professional behavior and ethical conduct
- Delivering results
- Continuous improvement
- Accountability and taking ownership
- Attention to details and accuracy
- Strong interpersonal and communication skills
Employment Requirements:
Must meet all employment requirements including, but not limited to, country and local education and certification requirements, reference checks, and criminal background checks.
Additional details about this position will only be provided to short-listed candidates.
SABIS® is an equal opportunity employer. We are dedicated to a policy of non – discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability, or any other legally protected characteristics.