Senior IT Support Specialist

Senior IT Support Specialist

About SABIS^®

SABIS^® is a global education network that has an active presence in 21 countries on five continents and educates students in both the private and public sectors. SABIS^® schools implement the proven, proprietary SABIS^® Educational System, which has been developed and refined for over 135 years.

All students in the SABIS^® Network benefit from a long tradition of excellence in education, a reputation that is rooted in a well-developed philosophy that seeks to provide students with a top-quality education that prepares them to meet the challenges of a changing world.

For more information about the SABIS^® Network, visit: www.sabis.net.

Job Purpose

The Senior IT Support Specialist is responsible for delivering high-quality IT support services to ensure seamless operations, maintain business continuity, and uphold organizational IT standards. This role serves as the primary escalation point for complex technical issues and provides advanced support for advanced IT initiatives across the SABIS® HQ.

Key Responsibilities:

• Providing expert-level troubleshooting and resolution for complex issues related to operating systems, hardware, software applications, and network infrastructure, ensuring minimal downtime and optimal system performance
• Acting as the primary escalation contact for unresolved or highly technical incidents raised by junior IT support staff, ensuring timely and effective problem resolution
• Overseeing and coordinating user support activities, ensuring service requests and incidents are addressed promptly
• Managing user access controls, permissions, and authentication processes while ensuring adherence to IT security policies, regulatory requirements, and best practices
• Supervising the tracking and lifecycle management of IT assets, including procurement recommendations and lifecycle tracking
• Managing and processing all IT-related purchase requests for end-users, ensuring timely acquisition of equipment and software while maintaining compliance with company standards and budgetary guidelines
• Monitoring and maintaining the functionality, availability, and performance of critical business applications, driving user adoption and providing guidance on best practices for application usage
• Conducting testing and assessment of emerging technologies, tools, and solutions, and providing recommendations to enhance IT service delivery, efficiency, and security
• Documenting and updating detailed technical documentation, including troubleshooting guides, system configurations, incident reports, and IT support processes for knowledge sharing and compliance
• Providing ongoing training, guidance, and mentorship to junior IT support team members, fostering skill development, and promoting a culture of continuous improvement
• Performing other related tasks assigned by Management

Ideal Requirements:

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field
• English Proficient
• Microsoft Certified IT Professional certification is a plus
• A minimum of 5 to 7 years of experience in a relevant field
• Professional Behavior and Ethical Conduct
• Delivering Results and Meeting SLAs
• Continuous Improvement Mindset
• High Accountability and Ownership
• Excellent Time Management
• Strong Communication Skills
• Advanced Problem-Solving and Troubleshooting
• Ability to Work Under Pressure
• Strong Documentation and Organizational Skills

Employment Requirements:

Must meet all employment requirements including, but not limited to, country and local education and certification requirements, reference checks, and criminal background checks.

Additional details about this position will only be provided to short-listed candidates.

SABIS^® is an equal opportunity employer. We are dedicated to a policy of non – discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability, or any other legally protected characteristics.