Support Coordinator

Support Coordinator

About SABIS^®

SABIS^® is a global education network that has an active presence in 21 countries on five continents and educates students in both the private and public sectors. SABIS^® schools implement the proven, proprietary SABIS^® Educational System, which has been developed and refined for over 135 years.

All students in the SABIS^® Network benefit from a long tradition of excellence in education, a reputation that is rooted in a well-developed philosophy that seeks to provide students with a top-quality education that prepares them to meet the challenges of a changing world.

For more information about the SABIS^® Network, visit: www.sabis.net.

Job Purpose

The Support Coordinator is responsible for providing professional and comprehensive administrative support to the Academic Operations Department, ensuring smooth and efficient processes across multiple operational activities. This role supports various operational tasks to maintain accurate, up‑to‑date, and effective workflows.

Key Responsibilities:

• Handling incoming e-mails and academic support requests with accuracy, professionalism, and timely follow‑through
• Coordinating with internal teams to ensure all inquiries are resolved within 24 to 48 hours, based on urgency and priority
• Assigning requests to the appropriate departments and consistently following up to ensure full and timely resolution
• Following up with centers to obtain calendars, schedules, and other essential information promptly and reliably
• Gathering data from multiple sources, compiling it into well‑structured and comprehensive reports, and conducting basic analysis to identify key finding and recommended actions
• Assigning SABIS® Service Desk tickets to the appropriate personnel or departments to ensure proper handling
• Monitoring ticket progress proactively, escalating delays or issues when necessary, and following up on unresolved tickets to maintain timely and effective resolution
• Ensuring all files and documents are systematically organized and easily accessible, while following up with relevant departments to obtain any missing, pending, or incomplete documentation
• Tracking deliverables across teams, maintaining accountability, and reinforcing deadlines when necessary
• Exploring new tools and system features to identify opportunities for improving daily workflows and enhancing overall operational effectiveness
• Performing other related tasks as they arise and as delegated by the Management

Ideal Requirements:

• A Bachelor’s Degree in Business Administration, Management, or an equivalent degree with an academic background
• English and Arabic Proficient
• A minimum of 3 to 5 years of experience in a relevant field
• Accountability and taking ownership
• Professional behavior and ethical conduct
• Delivering results
• Continuous learning and improvement
• Strong interpersonal and communication skills
• Flexibility and adaptability
• Managing time and priorities
• Attention to detail and accuracy
• Ability to work collaboratively with cross-functional teams

Employment Requirements:

Must meet all employment requirements including, but not limited to, country and local education and certification requirements, reference checks, and criminal background checks.

Additional details about this position will only be provided to short-listed candidates.

SABIS^® is an equal opportunity employer. We are dedicated to a policy of non – discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability, or any other legally protected characteristics.